Professional Summary
With over two decades of professional experience, I served as a Web and Support Specialist at Digital Division, where I focus on enhancing website quality, strengthening developer skillsets, streamlining processes, and delivering exceptional client support. My core competencies include quality assurance, WordPress management, and creating scalable training solutions to empower teams and clients alike. I thrive on collaborating with cross-functional teams to deliver innovative solutions that align with organizational goals. My mission is to contribute to a culture of excellence, leveraging my diverse experience to drive impactful outcomes.
Professional Experience
Web and Support Specialist
Digital Division · Nov 2018–Jul 2026
- Built and implemented the company’s Quality Assurance department from scratch - quality control processes, documentation standards, and review workflows
- Managed 200+ WordPress websites and plugins routinely via MainWP; launched 110+ sites across Linux/cPanel hosting environments
- Created training videos and instructional resources for employees and clients; delivered one-on-one and small group training post-launch
- Served as primary support contact via phone and email; troubleshot hosting, DNS, and deployment issues with providers and clients
- Partnered with developers to build an internal QA plugin for documentation, issue tracking, and correction workflows
- Developed an AI-assisted Content Compare system (Cursor) to scan and compare production vs. development sites for quality assurance
- Audited metadata, redirects, and content using Screaming Frog; implemented 404, 301, and SEO improvements at scale
- Led evaluation and implementation of a third-party reputation management platform for client services
- Established processes ensuring quality and consistency of ongoing SEO content updates across client portfolios
Project Manager
Digital Division · Oct 2017–Dec 2018
- Planned, launched, and managed website implementations from discovery through deployment
- Wrote project specification documents; defined scope, requirements, timelines, and client expectations
- Coordinated with developers to prioritize work, resolve issues, and deliver on schedule
- Conducted client discovery meetings, provided regular updates, and presented completed websites at launch
- Guided clients through implementation, onboarding, and ongoing website management
Lead Web & Technical Director
Digital Division · Nov 2010–Sept 2014
- Progressed from self-taught developer to Lead Web Developer, managing the web development team
- Built and launched custom WordPress websites on Linux (cPanel) servers for clients nationwide
- Led developers and designers including direct reports in development and design roles
- Served as technical resource for sales and business development - answered web/project questions and joined client sales calls
- Interviewed, onboarded, mentored, and trained team members on processes, tools, and quality standards
- Led daily, weekly, and quarterly team meetings; reviewed final deliverables before client delivery
Ecommerce Specialist
Poster Emporium · Oct 2014–Sep 2017
- Managed multi-channel e-commerce across Amazon Seller Central, Walmart Marketplace, and Magento
- Built company social media presence and promoted products across channels
- Provided customer service via phone and email for order and delivery issues
