Professional Summary
20+ years of experience supporting people and products across education, digital marketing, and web operations. Original team member at Turn The Page / Digital Division, where roles progressed from Lead Web Developer to Project Manager to architect of the company’s Quality Assurance department. Proven ability to master complex technology, build processes from scratch, and translate technical concepts into clear instruction for clients, coworkers, and diverse audiences. Experienced leading teams, managing 200+ WordPress sites, delivering one-on-one and group training, and serving as a trusted technical resource on client-facing projects from discovery through launch.
Professional Experience
Quality Assurance Analyst
Digital Division (formerly Turn The Page) · 2017-2026
- Built and implemented the company’s Quality Assurance department from scratch - quality control processes, documentation standards, and review workflows
- Managed 200+ WordPress websites and plugins routinely via MainWP; launched 110+ sites across Linux/cPanel hosting environments
- Created training videos and instructional resources for employees and clients; delivered one-on-one and small-group training post-launch
- Served as primary support contact via phone and email; troubleshot hosting, DNS, and deployment issues with providers and clients
- Partnered with developers to build an internal QA plugin for documentation, issue tracking, and correction workflows
- Developed an AI-assisted Content Compare system (Cursor) to scan and compare production vs. development sites for quality assurance
- Audited metadata, redirects, and content using Screaming Frog; implemented 404, 301, and SEO improvements at scale
- Led evaluation and implementation of a third-party reputation management platform for client services
- Established processes ensuring quality and consistency of ongoing SEO content updates across client portfolios
Project Manager
Digital Division (formerly Turn The Page) · 2011-2014 & 2017-2026
- Planned, launched, and managed website implementations from discovery through deployment
- Wrote project specification documents; defined scope, requirements, timelines, and client expectations
- Coordinated with developers to prioritize work, resolve issues, and deliver on schedule
- Conducted client discovery meetings, provided regular updates, and presented completed websites at launch
- Guided clients through implementation, onboarding, and ongoing website management
Lead Web Developer
Digital Division (formerly Turn The Page) · 2011-2014 & 2017-2026
- Progressed from self-taught developer to Lead Web Developer, managing the web development team
- Built and launched custom WordPress websites on Linux (cPanel) servers for clients nationwide
- Led developers and designers including direct reports in development and design roles
- Served as technical resource for sales and business development - answered web/project questions and joined client sales calls
- Interviewed, onboarded, mentored, and trained team members on processes, tools, and quality standards
- Led daily, weekly, and quarterly team meetings; reviewed final deliverables before client delivery
E-commerce Specialist
Poster Emporium · 2014-2017
- Managed multi-channel e-commerce across Amazon Seller Central, Walmart Marketplace, and Magento
- Built company social media presence and promoted products across channels
- Provided customer service via phone and email for order and delivery issues
