Professional Summary
With over two decades of professional experience, I served as a Web and Support Specialist at Digital Division as the company grew from 4 to 50 employees. There I focused on enhancing website quality, strengthening developer skill sets, streamlining processes, and delivering exceptional client support. I spent 7 years in the classroom, teaching math to 7th-9th graders. I am currently contracted with the Kansas City Public Schools system, helping manage assets and becoming familiar with software, systems, and their support teams. My mission is to train, educate, and improve both the individual and the organization.
Professional Experience
Assest Management Specialist
Contractor with Kansas City Public Schools · Present
- Use software and systems (Incident IQ and Mosyle), becoming an expert in each
- Coordinate trainings with software and system support teams to better my knowledge of each
- Correspond with interdepartmental stakeholders across 40 locations to track and verify assets
- Build a web-based platform, with the help of Cursor, to crosscheck data from Incident IQ, Mosyle, Intune and Infinite Campus
- Provision and re-image assets for distribution
Web and Support Specialist
Digital Division · Nov 2018–Jul 2026
- Built and implemented the company’s Quality Assurance department from scratch - quality control processes, documentation standards, and review workflows
- Managed 200+ WordPress websites and plugins routinely via MainWP; launched 110+ sites across Linux/cPanel hosting environments
- Created training videos and instructional resources for employees and clients; delivered one-on-one and small group training post-launch
- Served as primary support contact via phone and email; troubleshot hosting, DNS, and deployment issues with providers and clients
- Partnered with developers to build an internal QA plugin for documentation, issue tracking, and correction workflows
- Developed an AI-assisted Content Compare system (Cursor) to scan and compare production vs. development sites for quality assurance
- Audited metadata, redirects, and content using Screaming Frog; implemented 404, 301, and SEO improvements at scale
- Led evaluation and implementation of a third-party reputation management platform for client services
- Established processes ensuring quality and consistency of ongoing SEO content updates across client portfolios
Project Manager
Digital Division · Oct 2017–Dec 2018
- Planned, launched, and managed website implementations from discovery through deployment
- Wrote project specification documents; defined scope, requirements, timelines, and client expectations
- Coordinated with developers to prioritize work, resolve issues, and deliver on schedule
- Conducted client discovery meetings, provided regular updates, and presented completed websites at launch
- Guided clients through implementation, onboarding, and ongoing website management
Lead Web & Technical Director
Digital Division · Nov 2010–Sept 2014
- Progressed from self-taught developer to Lead Web Developer, managing the web development team
- Built and launched custom WordPress websites on Linux (cPanel) servers for clients nationwide
- Led developers and designers including direct reports in development and design roles
- Served as technical resource for sales and business development - answered web/project questions and joined client sales calls
- Interviewed, onboarded, mentored, and trained team members on processes, tools, and quality standards
- Led daily, weekly, and quarterly team meetings; reviewed final deliverables before client delivery
Ecommerce Specialist
Poster Emporium · Oct 2014–Sep 2017
- Managed multi-channel e-commerce across Amazon Seller Central, Walmart Marketplace, and Magento
- Built company social media presence and promoted products across channels
- Provided customer service via phone and email for order and delivery issues
